Online Shop T&Cs

Please note that teachers ordering Red Noses for School should read the Red Noses for Schools Terms and Conditions.

The following terms and conditions of sale apply to all orders, except Red Noses for Schools, placed with the Red Nose Day 2019 online shop (in addition to Comic Relief’s Terms of Use which apply to the use of the site generally). By placing an order for goods you are deemed to have accepted these terms and conditions of sale.

We advise you to print and keep a copy of these terms and conditions for your records. Please note that we may make changes to these terms and conditions from time to time, so please check them each time you use the online shop. 

Please note that these terms and conditions do not apply to free fundraising packs or other free materials ordered through the site or to donations added to your order. 

Purchasing

To purchase goods from Comic Relief through the online shop, you need to complete the online ordering process. Your order is an offer to buy the goods on these terms and conditions of sale. We will send you an email confirming receipt of your order and your order details. Our email is our acceptance of your offer to buy the goods. Worldpay will process your payment on our behalf.

The supply of goods from the online shop is subject to availability. Whilst we will try to inform you if any goods are unavailable before you place an order, we cannot always do this. If this happens, you will be informed by email and you will either not be charged or be refunded for any unfulfilled items. 

Prices

Prices of all goods available on the online shop are quoted and charged in sterling and, where applicable, are inclusive of VAT at the current rate. 

Forms of Payment

We accept all major credit and debit cards except Electron. Comic Relief cannot accept payment by cash, cheque or postal order for orders placed on the online shop. 

Delivery

We regret that we are unable to deliver outside of the UK, as the high cost of delivery beyond the UK currently makes such a service uneconomic. Please note that we cannot deliver to PO Boxes. BFPO orders will be sent to the BFPO Head Office in the UK.

Parcels will be dispatched either through Royal Mail, Whistl or dpd, dependent on the order weight and value. All courier deliveries will require a signature at receipt.  A postage and packaging charge (referred to as P&P) is payable on all orders according to the size of the order. This charge will be calculated at the checkout stage of your order, and includes VAT at the current rate. 

Any orders placed after Friday 8th March 2019 are not guaranteed to be delivered before Red Nose Day 2019 (Friday 15th March 2019).

Cancelling your Order 

You have a statutory right to cancel your order by notifying us in writing within 7 working days of delivery. 

Your right to cancel does not apply: 

• to noses ordered through the Red Noses for Schools scheme
• to goods you have used and which are therefore not in a saleable condition; or 
• to all goods or services, if you are acting in the course of business. 

To cancel your order and claim a refund, write to us at the Returns Address below within 7 working days from delivery, heading your letter "Order Cancellation" and providing your name and contact details, your order number and a description of the goods being canceled. A 'working day' is any day which is not a weekend or a bank holiday.

If you have already received your goods, send them back to the same Returns Address in a saleable condition within 14 days of notifying us of your decision, using the address label and returns slip provided on the delivery note. We recommend you use registered or recorded delivery to ensure they reach us safely. If you do not return the goods, we have the right to collect the goods from you and charge you for the full cost of doing so. 

Please note that due to the nature of the packaging of the Red Noses this year; they are non-refundable unless still sealed in original packaging.

If you wish to cancel before delivery, please email us immediately at shop@rednoseday.com with your name, address and order number. Whilst we will try to cancel the order before it is dispatched, we may be unable to do so. If the goods are delivered you will still need to cancel your order in writing and return the goods as set out above. 

We will refund the purchase price to you within 14 days of your cancellation notice.  You are responsible for the costs of returning the goods and this cannot be refunded. 

Please note that we are unable to cancel any orders after the 7 working day period unless the goods are faulty (see 'Faulty Goods' below). Your right to cancel is separate from other statutory rights you may have. 

Faulty Goods

If any goods ordered from us are faulty, please return them using the address label and returns slip provided on the delivery note as soon as possible to the 'Returns Address' below, securely packaged. If we find that the goods are faulty, and you have returned them within a reasonable period, we will refund the purchase price to you (including the original postage and packing we charged you), and your postage and packaging costs for returning the goods (standard recorded delivery). This refund policy does not affect your statutory rights. 

Replacement Goods

Please note that due to campaign time constraints and stock availability, we cannot guarantee to be able to replace any faulty or returned item in time for Red Nose Day on Friday 15th March 2019. 

Returns Address

Please use the returns label included in the delivery note. 

The address for returning faulty or cancelled goods is:
Online Shop Returns
PO Box 504
Leicester
LE94 0AE

Donations

We regret that any additional donations made through the ordering process are not refundable.

Children

You may only order goods through the online shop if you are 18 or over. If you are under 18 years old, please ask your parent or guardian to complete the ordering process.

Privacy

When submitting your order you are agreeing to Comic Relief using your personal data for the purposes of supplying your order. For further information on privacy and security please see Comic Relief’s Privacy Policy.

Liability

Comic Relief shall not be liable if we are unable to carry out our obligations (including any delays) due to any circumstances beyond our reasonable control.

Comic Relief shall not be liable for any indirect or consequential losses, or for any business losses (including loss of profits, data, anticipated savings, goodwill or for wasted expenditure) you may suffer as a result of any br /each of these terms and conditions of sale.

We do not limit or exclude our liability for death or personal injury caused by our negligence.

Re-sale of products

The products sold on this site raise money for Comic Relief, and are not intended for commercial re-sale. Under charity fundraising laws, businesses may not re-sell the products to the general public without the permission of Comic Relief. 

Governing law and jurisdiction

These terms and conditions of sale shall be governed by and enforced in accordance with the laws of England and Wales. Comic Relief and you both agree to submit to the non-exclusive jurisdiction of the courts of England and Wales.

Company details & Address

The online shop is operated by Comic Relief Limited, a subsidiary of Comic Relief, registered charity 326568 (England & Wales) and SC039730 (Scotland). VAT number 773865187. 

Our address for correspondence or queries is below (please note that the address for returning faulty or cancelled goods is the Returns Address):

Online Shop 
Comic Relief 
89 Albert Embankment 
London SE1 7TP 
For any queries or complaints about goods or services please contact us at shop@rednoseday.com.